Getting It Right

Business is competitive!  I’m sure this comes as no surprise to anyone.  Being successful in this day and age requires a concerted effort on the part of any business.  The consequence of not getting it right is potentially a ride on the express elevator to oblivion.  The big question I put to you is: How do you know you’ve got it right?  This would apply not only to present success but to ensuring that this success will go forward.

For this discussion I would like to concentrate on monitoring performance.  After all, it’s one thing to keep going blindly forward but quite another to know that you are not going down the wrong path.  So how do you go about monitoring your business performance and comparing it to your competition?

I’m the first to admit that many business owners and managers that are actively engaged in the day to day activity will have a pretty good feel for how they are doing.  The sales activity along with the money flow into and out of the bank account will help see to that.  I put it to you that there is more.

Monitoring quality control should factor highly into this.  Not only should your product or service be up to standard but it should continue to meet your expectations and, just as important, those of your customers.  Do you know that yours is continually making the grade?  Do you have a quality control program in place and are you constantly monitoring it?  Are your staff tuned into this and not inadvertently sabotaging your efforts?

Next on the agenda would be to compare how your product or service stacks up against the competition.  Is your pricing competitive?  Is the quality comparable or, better yet, superior?  Are you getting your market share and is it growing as per your targets and expectations?  Or, are your competitors “eating your lunch” without you even knowing it?  Having your sales and marketing efforts humming optimally would factor into this.  You won’t know unless you are paying attention.

Social media is obviously playing a bigger part in helping you monitor your business.  Would you be aware of and are you paying attention to negative reviews on your various sites?  Dismissing them out of hand as “sour grapes” could be doing your business a great disservice.  Notwithstanding the internet “trolls” that are out there with nothing better to do than complain, these reviews could be pointing out an issue that should demand your attention and action.

Last but not least I’ll go to my personal favourite – the books.  It goes without saying that the books need to be up-to-date in order to give you accurate reports and feedback.  Once in place, the numbers don’t lie.  As much as anyone may have a feel for how the business is doing, the flow of money will portray the stark reality.  It will show where the money is coming from and how much.  Conversely it will show where the money is being spent and, again, how much.  If the books are set up properly, a number of reports and comparative reports can be generated to monitor the health and hopefully growth of the company.  The amount of information can be staggering but it’s yours for the taking – and using.

With regards to the books, I have always invited our customers to have us review the books together to analyse the state of the business.  We can look at what is going well and what isn’t.  My stance is that it is always better to be proactive when it comes to managing a business, not only for any impending crisis, but for growth and prosperity.  By all means connect if you would like me to assist.

There are a number of things a business owner and manager can do to effectively monitor the business.  I’ve touched on a few of them here.  I hope this helps.  At the end of the day the important thing is to get it right.

Stay informed – stay connected.




Meet Vaidehi, a dedicated and professional Bookkeeper since 2021, who proudly supports and assists her clients. Her efficiency and expertise shines through her seamless handling of her clients’ financial records including Accounts Receivable, Accounts Payable, Bank Reconciliation and client communication. Trust Vaidehi to provide the support and solutions you need. During her personal time, Vaidehi enjoys dancing, cooking and tending to her garden.


Bookkeeping Manager

Introducing Tinna, our resourceful and dynamic Bookkeeping Manager with over 12 years of hands-on experience. An expert in all aspects of accounting and finance operations, she handles preparation and maintenance of statutory accounting books, reconciling revenue and expenditure accounts, overseeing the preparation of monthly, quarterly, bi-annual and year-end financial statements, implementing stellar accounting systems and controls, budgeting and financial projections. Tinna’s solid background in managing both financial and non-financial assets, investigating and auditing accounts, makes her an asset to the Fiscal Performance team.


Executive Director

A true believer in the power of streamlined workflows and strategic financial planning, Duane is not just about balancing the books; he is also about balancing success with sustainability, innovation with tradition, and growth with groundedness. Bringing together a blend of expertise, experience, and enthusiasm, he is focused on improving systems to continue on providing a high level of customer service to all of Fiscal’s partners, customers and vendors. He invites you to join the Fiscal Performance network and learn how to solve your accounting and bookkeeping challenges today.


Client Service Manager

If you’re seeking a bookkeeper with a passion for precision, a friendly demeanor, and a love for the beautiful game of soccer, then look no further than Olusegun. With over 10 years of experience with auditing and financial analysis, Olusegun brings a unique blend of expertise and enthusiasm to the table. Known for his approachable demeanor and willingness to go the extra mile, he’s not just your typical accountant – he’s a trusted ally in your company’s full cycle financial management. So, if you’re in need of a bookkeeper (with auditing know-how) who gets the job done, valuing integrity and reliability as part of every job, Olusegun is your go-to guy!


Task Manager & Quality Control

Sam is a seasoned Bookkeeping Manager with over 14 years of experience. Proficient in book cleaning, reviews, HST report preparation, and finalizing accounts using QuickBooks, he holds a Bachelor’s degree in Law, and Master’s degree in Commerce. Sam is known for his dedication to meeting deadlines, his collaborative work ethic, and equal prioritization of family and work. A nature and pet lover, he finds solace in music.



Meet Alex, a highly esteemed member of our team, whose accounting expertise spans back to 2015. Holding a semi-qualified Chartered Accountant designation and a post-graduate in Accounting (achieved in 2018) Alex remains steadfast in catering to the needs of clients. Over the course of this distinguished career, Alex has cultivated invaluable proficiency with an array of esteemed accounting software. Renowned for unwavering punctuality, Alex consistently maintains a proactive approach, ensuring meticulous oversight of all deliverables.



Meet Eric, a distinguished professional with a Master of Commerce and a semi-qualified Chartered Accountant. He boasts three years of specialized experience in Canadian and US accounting, using software such as QuickBooks Online, QuickBooks Desktop, and Dext. Eric’s proficiency shines through his seamless handling of onboarding, migration, clean-up, and catch-up projects. Renowned for his tech-savvy approach, Eric leverages his expertise in advanced Excel macro building to empower clients — enhancing their productivity and efficiency. Trust Eric to deliver unparalleled financial solutions tailored to your specific needs, ensuring excellence every step of the way.



Jess is a dedicated Bookkeeper, with a Bachelor of Accounting, who is proud to assist her clients with bookkeeping support, since 2020. Jess is well-versed in a suite of software programs with a focus on QuickBooks Online. Her expertise extends beyond conventional bookkeeping, encompassing Accounts Receivable, Accounts Payable Management, Payroll processing, and adeptly managing the books as per client specifications and needs. She stands out for her swift file processing capabilities and streamlined financial processes at Fiscal Performance.


Task Manager

Meet David, Fiscal Performance’s Task Manager. A distinguished accounting & finance professional since 2014, David is adept in leadership roles. Known for his advanced skills in process implementation and continuous improvement, David works to ensure optimal outcomes for clients. With extensive experience spanning global markets including Canada, USA, UK, and Australia, he specializes in providing comprehensive CFO & bookkeeping services. Proficiency in a variety of accounting software enables him to tailor solutions to meet his clients’ needs effectively. David is detailed oriented and his ability to deal with conflicting priorities in high-pressure situations makes him an VIP at Fiscal Performance.



Introducing Chris, a Reviewer at Fiscal Performance and a seasoned professional in the accounting & finance industry. He boasts a career, starting in 2017, that includes executive roles to team leader positions. A post graduate in accounting, he is proficient in software such as QuickBooks Online and QuickBooks Desktop. Chris has honed his skills over the years, optimizing his bookkeeping processes by prioritizing accuracy and efficiency. Known for his dedication and meticulous approach, Chris consistently seeks out innovative solutions to streamline operations and deliver top-tier results. His commitment to excellence and his proactive attitude makes him an invaluable asset at Fiscal Performance.

Tracy Khamis

CPB, DFA – Bookkeeping Services Specialist™

Managing Director

Always wanting to learn and gain knowledge, Tracy has worked for multiple companies from various industries. Having the opportunity to work in varied industries from small companies to large organizations such as banks, accounting firms, schools, restaurants, construction, manufacturing and the arts has been extremely exciting. Each industry has different rules that apply, along with different government requirements. This experience has provided Tracy with extensive growth and understanding of bookkeeping, multiple software platforms, and in-depth financial report preparation. To know Tracy is to appreciate what she can do to put your books in order and keep them in a timely, relevant and professional manner.

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